Library Modified Services FAQs

How do I place and pick up my holds?

  1. Place a hold using the Library catalog.
  2. Wait to be notified via email or text that your holds are ready.
  3. Modified services are available at the following locations: 
    • The modified hours for Auburn, Colfax, Foresthill, Granite Bay, Kings Beach, Rocklin, and Tahoe City are:
      • Tuesday and Thursday: 10AM - 4PM 
      • Wednesday: 12PM - 6PM
      • Friday: 12PM - 5PM
      • Saturday: 1PM - 5PM
    • The Penryn and Applegate Libraries remain closed at this time.
  1. Once at the Library – 
    • Walk-Up Service: Have your library card ready and approach the designated table for walk-up service. Staff will get your library card information, check your holds out, and set them on a table for you to take home. If multiple people are waiting, please maintain 6 feet of physical distance from all other library customers.

Our first priority is to protect the health and well-being of our staff and customers. Once you return your library materials, they will be placed in quarantine for 24 hours before they are returned into circulation. Items you return will remain on your account at this time; staff will date the check-ins to the date the items were returned, so no late fees will be assessed if the item was returned on or before its due date.


How do I return materials?

24/7 book returns are now available at the Auburn, Colfax, Foresthill, Granite Bay, Kings Beach, Rocklin, and Tahoe City Libraries. Drop any of your Placer County Library items in for return at any of the available return locations.  These bins will be monitored by staff from within the facility.


Please note: we cannot accept any donations. 

 

How will I know my hold items are ready for pickup?

You will receive an email or text notification based on the preference selected in your account. 

 

How long will I have to pick up my holds once I’ve been notified they are available?

Customers will have two weeks to pick up available holds.

 

When can I start placing new holds?

Once service has been announced for a new location, customers may place up to 10 new holds on their account. 

 

Do I need a library card to use holds pickup services?

Yes, customers must hold a card registered to the Placer County Library to pick up holds. 

An application for temporary e-cards is available at placer.ca.gov/library. Please note: e-cards can only be used for online services.

 

What materials are available for pickup?

All physical materials currently on the shelf in a Placer County Library location are available for curbside pickup, including books, DVDs, audiobooks, etc. 

Items may take up to one week to be processed and transferred from one location to another.

 

Can you look for specific items for me or provide reading suggestions?

Yes! Email us at library@placer.ca.gov or call any of our locations Tuesday - Saturday during open hours for reading suggestions.

 

Can I place a hold via telephone?

Yes. You may call any of our library locations to place a hold with a staff member. Customers may also modify existing holds (e.g., change the pickup location) over the phone. You must have your library card number.

 

I want to use holds pickup services but my card is blocked. What should I do?  

Please email us anytime at library@placer.ca.gov or call any of our locations Tuesday - Saturday during their hours of operation, for assistance with your account. Please have your library card number available.

 

When will you add modified holds pickup services at more locations and how were locations chosen?

The Placer County Library will continue to evaluate customer response to current modified services and add libraries to meet demand as capacity allows. 

What are you doing to protect the safety of customers and staff?

The contactless pickup models we are using provide maximum physical distancing for the safety of our customers and staff. Staff will use face coverings in accordance with Placer County workplace safety policy and CDC guidelines.

All returned items will be quarantined for no less than 24 hours. 

Customers and staff should not approach one another and should respect the need for physical distancing. This may feel uncomfortable as we adjust to a new service delivery model, but is necessary to provide a safe, contactless pickup service.