Adult Protective Services
o report elder abuse, please call the 24-HOUR confidential hotline at:
916-787-8860 or 1-888-886-5401
Be prepared to provide the name, address or location, age, race, and sex of the victim.
Adult Protective Services (APS) receives reports of abuse and neglect of elderly and dependent adults who are residing in their homes to provide investigation and evaluation of their need for protection and/or supportive services. APS provides and/or coordinates support services for emergency situations.
APS is a 24-hour service program that investigates all situations involving Placer County residents (age 65 and older) and dependent adults (age 18 to 64 and physically or mentally impaired) who are reported to be endangered by physical, sexual, financial abuse, isolation, neglect or self-neglect.
Mandated by the state, APS is defined by the Welfare and Institutions Code 15610.10 as the agency that provides preventive and remedial activities performed on behalf of elders and dependent adults who are unable to protect their own interests, harmed, or threatened with harm, caused physical or mental injury due to the action or inaction of another person or their own action as a result of ignorance, illiteracy, incompetence, mental limitation, substance abuse, or poor health, lacking in adequate food, shelter, or clothing, exploited of their income and resources, or deprived of entitlement due them.
The California Department of Social Services, Adult Protective Services (APS) program offers a free online mandated reporting training for everyone working with elder and dependent adults. The online course reviews how, when, and where to report suspected abuse or neglect of elders or dependent adults, as well as educates reporters on what to expect after a report is filed. Mandated reporter responsibilities are detailed and how to recognize the signs of abuse are thoroughly examined.
The Mandated Reporter training is recommended for all employees of public and private care facilities, for health care workers, members of the clergy, employees of financial institutions, law enforcement personnel, and anyone with full or intermittent responsibility for the care or custody of an elderly or dependent adult.
Any concerned person may report adult abuse/neglect and may do so anonymously (W and I Code §15631). Reporters often include:
- Anyone concerned about the health and safety of an elder or dependent adult
- Family member, neighbor, friend
- Mandated Reporters are defined as: Mandated Reporter (WIC Section 15630 (a)) Any person who has assumed full or intermittent responsibility for care or custody of an elder or dependent adult, whether or not that person receives compensation, including administrators, supervisors, and any licensed staff of a public or private facility that provides care or services for elder or dependent adults, or any elder or dependent adult care custodian, health practitioner, clergy member, or employee of a county adult protective services agency or a local law enforcement agency, is a mandated reporter.
APS does not reveal the source of any abuse report.
Any concerned person may report adult abuse/neglect and may do so anonymously (W and I Code 15631). APS does not reveal the reporting party source of any abuse report. Report observations or suspicions of the following: abandonment, abduction, financial abuse, isolation, neglect, physical/sexual abuse, and self neglect.
Click on the link to view some available Resources.
If you observe some or all of these occurring with an older or disabled adult, alert APS:
- Injury that is inconsistent with the explanation for its cause.
- The elder or dependent adult has recently become confused, disoriented, or severely withdrawn.
- The caregiver shows anger, indifference, and aggressive behavior toward the person.
- The caregiver has a history of substance abuse, mental illness, criminal behavior, or family violence.
- Personal belongings, papers, credit cards are missing.
- Another person’s name added to the client’s bank account, important documents, or frequent checks made out to CASH.
- Lack of necessities such as food, water, utilities, and medications and medical care.
Perpetrated by Others (WIC 15610.07 & 15610.63) includes: Physical (e.g. assault/battery, constraint or deprivation, chemical restraint, over/under medication, Sexual, Financial, Neglect (including Deprivation of Goods and Services by a Care Custodian), Abandonment, Isolation, Abduction, and Psychological/Mental.
Self-neglect (WIC 15610.57 (b) (5)) includes: Neglect of Physical Care (e.g. personal hygiene, food, clothing, malnutrition/dehydration), Self-Neglect of Residence (unsafe environment) and Financial Self-Neglect (e.g. inability to manage one’s own personal finances).
|Type of Abuse||Explanation|
|Abandonment||The adult being cared for is deserted by caregiver or sudden withdrawal of care by caregiver without making other arrangements.|
|Isolation||Preventing a dependent adult from receiving mail, telephone calls, and visitors. Preventing an elder or dependent adult from receiving mail, phone calls, or having contact with family, friends or concerned persons. Moving an individual to another location against his/her will.|
|Financial||Theft, misuse of funds or property, extortion, duress, fraud. Financial abuse is using the elder’s money or assets contrary to the elder’s wishes, needs, or best interests - or for the abuser’s personal gain. This could include theft or misuse of money and credit cards, or forcing an elder/dependent adult to sign documents.|
|Neglect||Denial of food, clothing, shelter, health care, or unable to provide basic needs. Failure of a caregiver to provide basic needs. Failure of an elder or dependent adult to provide for his/her own basic needs such as:|
|Self-Neglect||Inability of an elder or dependent adult to provide for his/her own basic needs such as: malnutrition, being unkempt, unmet medical needs, unpaid bills|
|Mental||Verbal assaults, threats, fear, intimidation, belittling|