Adult Protective Services

To report elder abuse, please call the 24-HOUR confidential hotline at:

916-787-8860 or 1-888-886-5401

101 Cirby Hills Dr., Roseville, CA 95678, Fax 530-265-9376

Be prepared to provide the name, address or location, age, race, and sex of the victim.

Adult Protective Services (APS) receives reports of abuse and neglect of elderly and dependent adults residing in their homes for investigation and evaluation of their need for protection and/or services. APS provides and/or coordinates support services for emergency situations.

APS is a 24-hour service program that investigates all situations involving Placer County residents (age 65 and older) and dependent adults (age 18 to 64 and physically or mentally impaired) who are reported to be endangered by physical, sexual, financial abuse, isolation, neglect or self-neglect.

Mandated by the state, APS is defined by the Welfare and Institutions Code 15610.10 as the agency that provides preventive and remedial activities performed on behalf of elders and dependent adults who are unable to protect their own interests, harmed, or threatened with harm, caused physical or mental injury due to the action or inaction of another person or their own action as a result of ignorance, illiteracy, incompetence, mental limitation, substance abuse, or poor health, lacking in adequate food, shelter, or clothing, exploited of their income and resources, or deprived of entitlement due them.

The California Department of Social Services, Adult Protective Services (APS) program offers a free online mandated reporting training for everyone working with elder and dependent adults.  The online course reviews how, when, and where to report suspected abuse or neglect of elders or dependent adults, as well as educates reporters on what to expect after a report is filed.  Mandated reporter responsibilities are detailed and how to recognize the signs of abuse are thoroughly examined.  

The training is recommended for all employees of public and private care facilities, for health care workers, members of the clergy, employees of financial institutions, law enforcement personnel, and anyone with full or intermittent responsibility for the care or custody of an elderly or dependent adult.

Use this link to access the free online mandated reporting training.


APS is mandated by law to investigate reports of abuse, APS will make contact with the alleged victim, offer referrals and intervene when appropriate and necessary Referrals offered may include:

  • Caregiver/family support
  • Legal Aid
  • Meals on Wheels
  • Medical/Behavioral Health Services
  • Transportation
  • Veterans Services


Click on the link to view some available Resources.

  1. Possible Signs of Abuse
  2. Types of Abuse
  3. Reporting Abuse

If you observe some or all of these occurring with an older or disabled adult, alert APS:

  • Injury that is inconsistent with the explanation for its cause.
  • The elder or dependent adult has recently become confused or disoriented.
  • The caregiver shows anger, indifference, and aggressive behavior toward the person.
  • Personal belongings, papers, credit cards are missing.
  • The caregiver has a history of substance abuse, mental illness, criminal behavior or family violence.
  • Lack of necessities such as food, water, utilities, and medications and medical care.
  • Another person’s name added to the client’s bank account or import documents or frequent checks made out to CASH.